crg77's Privacy Policy

Introduction

crg77 is one of Bangladesh's trusted online gaming platforms. We give the highest priority to the privacy and protection of our users' personal information. This Privacy Policy ("Policy") explains what types of information crg77 collects from you, how that information is used, under what circumstances it may be shared with third parties, and what steps we take to protect your information.

This policy applies to crg77's website, mobile application (where applicable), and all related services. By using our services or creating an account, you accept the terms described in this privacy policy.

Information We Collect

crg77 collects certain personal information to improve your experience and to meet legal obligations. Below is a description of the various types of information:

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (as per National Identity Card)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• User's chosen password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

To process financial transactions and prevent fraud, we may request the following documents to verify your identity:

• National Identity Card (NID) or passport copy
• Proof of residence (utility bill or bank statement)
• Proof of ownership of payment method

2.3 Financial Information

To complete deposit and withdrawal transactions, we collect your payment-related information. This includes transaction details via bKash, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

2.4 Usage Data

We automatically collect the following information when you use our platform:

• IP address and device information
• Browser type and version
• Which pages you visited and how long you stayed
• Login time and logout time records
• Information obtained through cookies and similar tracking technologies

2.5 Communication Information

When you contact us via live chat support or email, we may retain a record of that conversation. This helps us improve our service quality and assist you in the future.

How We Use Information

crg77 uses collected information only for specific and lawful purposes. Your information may be used for the following:

3.1 Account Management

We use your registration information to create and manage your account, ensure security, and verify your identity.

3.2 Service Delivery

We use your information to operate gaming activities, process financial transactions, provide bonuses and promotions, and deliver customer support.

3.3 Security and Fraud Prevention

We analyze your information to prevent unauthorized access to accounts, prevent money laundering, and comply with responsible gaming policies.

3.4 Legal Compliance

Your information may be processed to comply with applicable laws and regulations, to respond to lawful requests from investigating authorities, and to protect our legal rights.

3.5 Communication and Marketing

With your consent, we may send promotional offers, bonus updates, and important service-related information. You may opt out of these communications at any time.

Information Sharing and Third Parties

crg77 never sells your personal information. However, in certain circumstances we may share some information with third parties:

4.1 Service Providers

Certain information may be shared with trusted parties that assist in operating our platform — such as payment processors, technology providers, and KYC verification services — on a need-to-know basis only. These parties are legally bound to comply with our privacy standards.

4.2 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may process certain information to operate gameplay. These third parties have their own privacy policies.

4.3 Legal Obligations

We may share information with authorities when required by court order, lawful request from an investigating agency, or applicable law.

Cookie Policy

The crg77 website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.

5.2 Analytical Cookies

We use analytical cookies to understand how users interact with our platform. This information helps us improve our services.

5.3 Cookie Controls

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work correctly.

Data Security

crg77 applies industry-standard security technologies and processes to protect your personal information:

• SSL Encryption: All data transmission between your browser and our servers is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — it is kept only as an encrypted hash.
• Access Controls: Only authorized staff can view your information for specific required purposes.
• Regular Security Audits: Our systems undergo regular security assessments.
• Firewall and Intrusion Prevention: Advanced technologies are used to prevent unauthorized access and cyberattacks.

Please be aware that no method of transmitting or storing data over the internet can be guaranteed to be completely secure. We strive for the highest level of protection, but cannot guarantee absolute security.

Data Retention Period

We retain your personal information for as long as necessary to provide services and meet legal obligations. Generally:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records may be kept for a specified period after account closure for legal purposes.
• Some information may be retained for an extended period for fraud prevention or dispute resolution purposes.

International Data Transfers

As crg77 works with international service providers, your information may in some cases be processed outside Bangladesh. Wherever information is processed, we ensure that the standards of this privacy policy are properly applied and your information is kept secure.

Your Rights

You have the following rights regarding your personal information. Please contact us to exercise these rights:

9.1 Right of Access

You may request to know what information we hold about you. We will provide you with a copy of this information within a reasonable time.

9.2 Right of Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated. You can also change some information directly by logging into the account profile section.

9.3 Right of Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

9.4 Right to Object to Processing

You may object to your information being used for marketing purposes. In that case we will no longer use your information for that purpose.

9.5 Right to Portability

If you wish, you may receive your personal information in a structured, commonly usable format.

Children's Privacy

crg77's services are exclusively for individuals aged 21 or above. We do not knowingly collect any personal information from minors. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that their minor child has registered on our platform, please contact us.

Third-Party Links

Our platform may contain references to certain third-party services. These external services have their own privacy policies and we are not responsible for those policies. We recommend that you read the privacy policy of any third-party service before using it.

Policy Changes

crg77 reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you by email or through a notice on the platform. Continued use of the platform after changes are made will be considered as your consent to the updated policy. The date of the most recent update will always be noted at the top of this page.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Bengali-language support available 24 hours a day, 7 days a week
• Email: [email protected]

We will process your request as quickly as possible and respond within a reasonable time.